📘 Chapter 1: Communication Skills – I
Class 9 Employability Skills | Code 417
Duration: 10 hours | Marks: 2
📌 Learning Objectives:
By the end of this chapter, students will be able to:
- Understand the concept and importance of communication.
- Identify different types of communication.
- Understand the communication cycle.
- Recognize barriers to effective communication.
- Practice verbal and non-verbal communication skills.
🧠 1. Introduction to Communication
✅ What is Communication?
Communication is the process of sharing information, ideas, thoughts, or feelings with others to create understanding.
✅ Importance of Communication:
- Helps in expressing thoughts and emotions clearly.
- Builds healthy relationships.
- Essential for teamwork, learning, and success.
- Helps in avoiding misunderstandings.
🧩 2. Elements of Communication Cycle
| Element | Description |
|---|---|
| Sender | The person who wants to communicate |
| Message | The idea, information, or feeling to convey |
| Encoding | Turning message into symbols (words, signs) |
| Channel | Medium used (speech, text, phone, email, etc.) |
| Receiver | Person who receives the message |
| Decoding | Understanding or interpreting the message |
| Feedback | Receiver’s response to the message |
💬 3. Types of Communication
| Type | Details | Examples |
|---|---|---|
| Verbal | Spoken or written words | Face-to-face talk, email, letters |
| Non-Verbal | Body language, gestures, facial expressions | Smiling, frowning, eye contact |
| Visual | Use of diagrams, charts, images, or signs | Posters, infographics, symbols |
🚧 4. Barriers to Effective Communication
| Barrier | Description |
|---|---|
| Language differences | Using unfamiliar or complex language |
| Noise | External sounds that distract |
| Lack of attention | Receiver is not focused |
| Cultural differences | Different customs or social norms |
| Emotional distractions | Anger, stress, or sadness affecting communication |
💡 To overcome barriers: Use simple language, give full attention, stay calm, be respectful.
🗣️ 5. Verbal and Non-Verbal Communication Skills
✅ Verbal Skills:
- Clear speech and pronunciation
- Appropriate tone and volume
- Active listening
- Using polite and respectful words
✅ Non-Verbal Skills:
- Eye contact
- Facial expressions
- Posture
- Hand gestures
📝 Practice Activities (for Class or Homework)
| Activity | Objective |
|---|---|
| Role Play (customer–client talk) | Practice real-life communication |
| Communication Cycle Drawing | Visualize the communication process |
| Body Language Mirror Game | Recognize non-verbal cues |
| Listening Test (Story Recall) | Practice active listening |
| Debate / Group Discussion | Express ideas clearly and confidently |
🧾 Quick Revision Points
- Communication is a two-way process.
- Feedback is an essential part of communication.
- Use both verbal and non-verbal skills effectively.
- Be aware of and remove barriers for better understanding.
🔖 Teacher Tips:
- Use real-life examples (classroom situations, mobile chats).
- Include role plays, peer-to-peer activities.
- Encourage reflection on how students communicate in real life.
- Use audio/video clips to show effective vs poor communication.